Appointments can be made with the doctor by contacting the medical centre during business hours or you can make an online appointment. Appointments are essential, however some times are kept open to facilitate urgent problems. Please let reception know if you require urgent medical attention. The standard appointment time is 15 minutes. If you need more time with the doctor please inform reception when making the appointment. If unable to keep an appointment please phone and cancel, as the appointment will then be available for another patient. If a patient does not show up to an appointment there is a fee.
Download new patient information sheet here New Patient form
Home Visits and After Hours Care
Home visits are available for regular patients of the practice who are unable to attend the centre because of their medical condition. Hospital, hostel and nursing home visits may also be arranged.
For medical attention after hours please call (03) 5144 5766 and the call will be diverted to the duty doctor. The practice provides 24 hour cover through a roster of doctors from this, and other local practices. If for any reason you are unable to contact the duty doctor please call the Central Gippsland Health Service (03) 5144 4111 and ask for the duty doctor. Each doctor on the roster has his/her own Billing Policy. Private fees may apply.
Fees and Billing Arrangements
Fees are payable at the time of consultation by EFTPOS or cash. The AMA Fee structure forms the basis of our billing policy and is displayed at reception. If you have any difficulty in paying our fees, please discuss it with us. Patients under 16 and over 75 year old are bulk billed, Veterans may sign the service voucher.
Patients wishing to have visits charged to a third party must provide a written authority i.e. TAC or Work Cover Claim Number.
If you have a query about an account please discuss it with reception or the Practice Manager. Please ask reception if you require further information about the fee structure.
Patients referred for pathology or X-ray tests or specialist opinions should be advised that there might be additional costs not covered by Medicare or Private Insurance. Please check fees with the relevant Provider.
Continuing Care Programme
SMC takes part in various State/National health registries, such as the Australian Childhood Immunisation Registry or State Cervical Cytology Registry. The registry system is used for monitoring or reminder purposes. Please let your local practice know if you’d rather not participate.
Right to access your health records
You have a right to access your health records held by a health care professional, such as a doctor or dentist, or held by a health care provider, such as a hospital, clinic or community health service. Usually the actual record, that is, the paper, the folder, the CD, etc, is kept by the health care professional or health care provider who made the record or who holds the record.
Getting access to your health record usually means the person or body holding the record gives you a copy. If you get access to your records this way, you may have to pay for the costs of making and sending you the copy. Right of access can also mean that you are allowed to look at the original record at the office of the holder of the record. Sometimes, with private doctors, you may be only given a summary of the records.
You only have a right to access records made by private health care providers after 2001 (when the Privacy Act 1988 (Cth) was expanded to include some private sector agencies).
Moving your health records
You can transfer your health record at any time by completing a written request form available from reception. An administrative fee may be applicable to cover the time, materials and postal fees involved in transferring your records. This fee varies depending on the size of your health record and can be waived in special circumstances. Please advise our reception team if you are not in a financial position to pay the administration fee.